Public Safety Telecommunicator (911 Dispatch)
This 10-week program offers academic instruction and hands-on skills training covering all three curriculum topics in Public Safety (Law Enforcement, Fire and EMS) designed to teach the basic skills to be a successful telecommunicator. Students will learn to demonstrate radio operations, identify legal issues regarding telecommunications, process radio logs and documentation, and prioritize emergency calls for management. The Telecommunicator curriculum approved by the Texas Commission on Law Enforcement (TCOLE) teaches the core competencies in both emergency and non-emergency situations and prepares students for the Basic Telecommunicator licensing exam. In addition, students are trained in Telecommunicator CPR as part of the program.
Additional Information
General Requirements
The Texas Commission on Law Enforcement (TCOLE) establishes eligibility. HCC requires documentation a cadet that is competent at college-level reading and writing prior to admission. An academic advisor will examine your transcript to determine if you meet the academic prerequisite.
The general requirements are listed below:
- High School Diploma or GED
- College Ready Reading and Writing
- 18 Years of Age Before Graduation from the Academy
- Generally, No Prior Convictions, Community Supervision, or Deferred Adjudication
- Fingerprint Submission
- Examination by a Physician; Including a Drug Screen
- Examination by a Psychologist
- Honorable Discharge if Prior Military Service
- United States Citizen
- Social Security Card
Prerequisites
- Basic Cardiopulmonary Resuscitation (CPR) card (Approx. $40)
- Fingerprinting including criminal background check. (Approx. $40)
Supplies
- Textbooks and computer simulator equipment are provided for students in the program.
Program Credentials
- HCC Certificate of Completion in Public Safety Telecommunicator
- Basic TCOLE Telecommunicator license certification upon completion of state exam.
- Nationally Accredited CPR Certification
- DPS Texas Crime Information Center (TCIC) Full Access Certification
Contact Us
Fire Technology
Jessica Snead, Lead Instructor
Public Safety Telecommunicator (911 Dispatch) Program
713.718.2467
jessica.snead@hccs.edu
Rodney Jackson, Program Director
Criminal Justice/Law Enforcement
Hours of Operation: Mon.-Fri. 8am-5pm
713.718.8386
rodney.jackson@hccs.edu
PROGRAM AVAILABLE
Acres Homes Campus
630 W. Little York Road
Houston, Texas 77091